1. Who we are

Itinera Ltd  is a recruitment sourcing agency specialising in maritime hospitality staff for cruise lines, vessel operators, and related businesses.

We are registered with the UK Information Commissioner’s Office (ICO) and are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

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2. Who this policy applies to

This Privacy Policy applies to:

• Clients and prospective clients

• Business contacts at companies we work with or engage with

• Individuals who contact us on behalf of a maritime or hospitality business

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3. What personal data we collect

We may collect and process limited business-related personal data, including:

• Name, job title, and company name

• Business contact details (email address, phone number)

• Communications with us (emails, calls, meeting notes)

• Information related to staffing requirements or business enquiries

We do not collect personal data unrelated to a professional or business context through our client services.

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4. How we collect your data

We collect personal data:

• Directly from you when you contact us or engage our services

• From publicly available sources (such as company websites or professional networks)

• From referrals or introductions within the maritime industry

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5. Why we process your data (lawful bases)

We process client personal data for the following purposes:

• To respond to enquiries and provide sourcing services

• To manage client relationships and communications

• To understand staffing requirements and provide suitable candidate profiles

• To meet legal, contractual, or regulatory obligations

Our lawful bases for processing include:

• Legitimate interests in operating and growing our business

• Performance of a contract or steps taken prior to entering a contract

• Legal obligations, where applicable

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6. Who we share your data with

We may share your personal data with:

• Internal team members involved in client services

• Professional advisers (such as legal or accounting advisers), where necessary

• Regulatory or law enforcement authorities, if required by law

We do not sell client personal data and do not share it for unrelated marketing purposes.

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7. International data transfers

As we operate within the international maritime industry, your personal data may be processed or accessed outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with data protection law.

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8. How long we keep your data

We retain client personal data only for as long as necessary to:

• Maintain business relationships

• Comply with legal or contractual obligations

• Resolve disputes or enforce agreements

Data is securely deleted when no longer required.

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9. Your rights

Under data protection law, you have the right to:

• Request access to your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability, where applicable

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

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10. How to contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@itinera.uk